Terms of Service

Arkchat is a business messaging and collaboration platform designed to help individuals and teams organise work, manage communication, and run projects through simple chat. When you use Arkchat, you can create and participate in Workspaces, communicate with team members and External Collaborators, manage tasks and approvals, discover professionals and products in Marketplace, and share content in Explore.
Arkchat currently provides the following primary services and functionalities:

1. Messaging and Collaboration
A unified environment for communicating with Workspace Members and External Collaborators through group chats, private messages inside groups, and one-to-one messaging. Messages may include text, files, images, links, and other supported formats.

2. Task and Approval Management
Arkchat allows you to convert chats into tasks and approval requests, create subtasks, associate messages with work items, track progress, and organise project workflows inside your Workspaces.

3. Marketplace and Professional Discovery
Arkchat helps you discover product sellers, service providers, freelancers, artists, and other professionals. Collaborating with a seller automatically creates a buyer/seller chat group between you and the seller, subject to the terms stated later in this Agreement.

4. Explore and Social Posting Features
You may publish or share professional content—such as videos, or photos—which becomes visible to other Arkchat users in Explore. 

5. Multi-Workspace Capability
You may create multiple Workspaces for different projects, teams, personal use cases, or departments. Each Workspace is a digital environment linked to your Personal Account. A Workspace is not a legal entity, and all contractual obligations remain solely between you as the Subscriber and Arkchat

6. Cross-Account Collaboration
You may collaborate with vendors, partners, customers, and other External Collaborators. These individuals operate from their own Personal Accounts and only access the content shared with them within the groups you choose.

7. Access Through Mobile and Web Applications
You may access Arkchat using our mobile app or directly through a supported web browser.

8. Service Updates and Improvements
Arkchat may introduce new features, including AI-powered enhancements aimed at making work faster and smoother. Arkchat may also modify or discontinue existing services where necessary for performance, security, legal compliance, or product improvement. Continued use of the Services constitutes acceptance of such updates.

These Terms of Service (the “Terms”) form a binding contract (the “Contract”) between you, the individual who signs up to use Arkchat, and Arkchat Ltd, the entity identified in the section titled “Which Arkchat Entity You Are Contracting With.”
By creating a Personal Account, accessing Arkchat, or using any part of the Services, you agree to be legally bound by this Contract.

2.1 Who You Are Contracting As
You enter into this Contract in your personal capacity as an individual Subscriber.
Even when you create or manage one or more Workspaces, collaborate with others, or use Arkchat for business, professional, employment, or organisational purposes, the Contract remains solely between:
— Arkchat, and
— you as the individual Subscriber.

No Workspace, company, employer, team, department, organisation, or any other entity becomes a party to this Contract by virtue of being named or used in Arkchat.

2.2 Your Personal Account Is Always the Primary Account
When you sign up—whether for personal use or to create a Workspace—Arkchat automatically creates your Personal Account.
Your Personal Account:
— is the legal account that holds your contract with Arkchat;
— remains active regardless of how many Workspaces you create;
— is the identity through which all your actions in Arkchat are deemed to be performed.

All purchases, subscriptions, Refer & Earn Rewards, permissions, actions, and obligations flow from your Personal Account.

2.3 Workspaces Do Not Form Part of the Contract
A Workspace is a digital environment created and controlled by you.
A Workspace is not:
— a company or legal entity,
— a contracting party,
— an employer or agent,
— a holder of rights under this Contract.

You remain responsible for the management, operation, membership, permissions, and data of any Workspace you create.

2.4 Acceptance of the Terms
You accept these Terms by:
— creating a Personal Account;
— accessing or using Arkchat;
— continuing to use Arkchat after we publish updates or changes to the Terms.

If you do not agree to these Terms, you must stop using Arkchat and delete your account.

2.5 Additional Policies Form Part of the Contract
The following documents form part of this Contract and must be read together with these Terms:
— Privacy Policy
— Refer & Earn Programme,
— Any feature-specific terms we introduce from time to time

If any of these documents conflict with these Terms, the Terms will prevail unless expressly stated otherwise.

2.6 Eligibility
You must be at least 16 years old to use Arkchat.
By using Arkchat, you confirm that:
— you are legally competent to enter into this Contract;
— you will comply with all applicable laws when using the Services

2.7 Revisions to the Terms
Arkchat may update or revise these Terms as our services evolve.
We will notify you of any material changes by email or through an in-app notification. Continued use of Arkchat after the effective date of the updated Terms constitutes your acceptance of those changes.

2.8 Contact Information
If you have questions about the Contract, you may contact us at:
support@arkchat.com
Legal notices must be sent to:
legal@arkchat.com

3.1 Subscriber
The individual who signs up to Arkchat and enters into this Contract with Arkchat. All rights, responsibilities, subscriptions, payments, and legal obligations apply to the Subscriber alone.

3.2 Personal Account
The primary account automatically created when a Subscriber signs up to Arkchat.
All Workspaces created or joined by the Subscriber operate under this Personal Account.

3.3 Workspace
A digital environment created by a Subscriber for communication, collaboration, tasks, approvals, and file sharing.
A Workspace:
— is not a company or legal entity;
— does not enter into a contract with Arkchat;
— has no independent rights, obligations, or ownership;
— is fully controlled by the Subscriber who created it unless ownership is transferred.

3.4 Workspace Owner
The Subscriber who creates a Workspace.
The Workspace Owner has full control over the Workspace, including inviting or removing Workspace Members, assigning administrative rights, managing permissions, accessing Workspace Data, and purchasing or managing subscriptions.
Ownership of a Workspace remains exclusively with the Subscriber who created it. Arkchat does not currently provide a Workspace ownership transfer feature.

3.5 Workspace Members
Individuals invited by the Workspace Owner or Workspace Admins to participate in a Workspace. Workspace Members operate under the permissions granted by the Workspace Owner. Workspace Members are not parties to this Contract.

3.6 Workspace Admins
Members appointed by the Workspace Owner to manage the Workspace.
Admins may have rights including user management, subscription operations, group access, and other administrative functions as allowed by Arkchat.

3.7 External Collaborators
Individuals invited from outside a Workspace to collaborate in specific chat groups, buyer/seller groups, tasks, approvals, or projects.
External Collaborators may participate:
— through their own Personal Account, or
— through a Workspace they belong to, where one or more members of that Workspace may join the collaboration.

External Collaborators only access the groups and content shared with them and do not become part of your Workspace.

Their participation is governed by the permissions set by the Workspace Owner and Workspace Admins.

3.8 Chats / Messages
All text, images, files, documents, audio, links, or other communication exchanged within Arkchat.

3.9 Tasks and Approvals
Structured work items created from chats, used to track actions, decisions, and progress. These include:
— Tasks,
— Subtasks,
— approval requests,
— status updates,
— related attachments and linked messages.

3.10 Subscriber Data
All messages, tasks, approvals, files, and other data submitted, stored, or shared by the Subscriber or any Workspace Members within Arkchat.

3.11 Subscriber Content
Any posts, product listings, artwork, photos, videos, or other professional content shared by the Subscriber in Explore or Marketplace.

3.12 Explore
A section of Arkchat where Subscribers may share professional content, visible to other users and potentially indexable by search engines.

3.13 Marketplace
A section of Arkchat where Subscribers can discover professionals, products, artwork, and services, and initiate collaboration with sellers or providers.

3.14 Buyer/Seller Group
A chat group automatically created when a Subscriber chooses to collaborate with a seller in the Marketplace. The seller becomes an External Collaborator in the Subscriber’s account.

3.15 Services
All functionalities provided by Arkchat, including messaging, collaboration, tasks, approvals, Explore, Marketplace, multi-workspace features, and access through mobile or web applications.

3.16 Refer & Earn Programme
A rewards programme offered by Arkchat from time to time, governed by separate programme-specific terms.

3.17 Contract
These Terms of Service, together with any additional programme-specific terms (such as Refer & Earn terms) applicable when you choose to participate in such programmes.

3.18 Arkchat, We, Us, Our
Refers to Arkchat Ltd, as defined in the section “Which Arkchat Entity You Are Contracting With.”

3.19 Group (Chat Group)
A “Group” or “Chat Group” is a communication space created within a Personal Account or Workspace for messaging, file sharing, collaboration, tasks, approvals or project communication.
A Group may include:
— Workspace Members belonging to the Workspace that created the Group, and
— External Collaborators participating from their own account or Workspace.

Groups created inside a Workspace belong to that Workspace, and all internal members access the Group only through that Workspace. Internal members do not hold a separate version or copy of the Group in their Personal Accounts.
Where External Collaborators are added to a Group, a corresponding instance of that Group is also available in the External Collaborator’s account or Workspace. The External Collaborator’s Group instance contains only the content shared with them and operates independently of the Group instance within the Group Owner’s Workspace.

3.20 Group Owner
The “Group Owner” is the Subscriber or Workspace that creates a Group.
The Group Owner:
— holds exclusive control over the Group,
— may add or remove Workspace Members or External Collaborators,
— sets Group permissions,
— may delete the Group within their Workspace,
— and controls all internal access to the Group for Workspace Members.

Group ownership is currently not transferable.

Internal Members:
If an internal member is removed from a Group or from the Workspace entirely, they immediately lose access to the Group and all content within it. They do not retain any copy of the Group or its data.

External Collaborators:
If an External Collaborator is removed from a Group, or if the Group Owner deletes their Workspace or Personal Account:
— the External Collaborator retains a read-only copy of the Group instance in their own account or Workspace;
— they cannot send new messages or continue the collaboration;
— they may retain visible historical data for record-keeping, audit and legal purposes.

Each party retains only the Group data available within their own rightful environment, consistent with Arkchat’s shared-group design.

4.1 Your Personal Account
When you sign up to Arkchat, a Personal Account is automatically created for you. Your Personal Account is your primary identity on Arkchat and the account through which you:
— enter into this Contract;
— manage your Workspaces;
— collaborate with others;
— make purchases or subscription decisions; and
— exercise all rights granted under this Contract.

4.2 Creating Workspaces
You may create one or more Workspaces for your projects, teams, business, clients, or personal purposes.
A Workspace is a digital environment linked to your Personal Account.
A Workspace is not a legal entity and does not form any contract with Arkchat.
The Contract remains solely between Arkchat and you, the Subscriber.

4.3 Workspace Ownership
You are the Workspace Owner for every Workspace you create.
As Workspace Owner, you have exclusive authority to:
— invite or remove Workspace Members,
— assign administrative rights,
— control permissions and visibility,
— oversee tasks, approvals and collaboration,
— manage subscription settings tied to the Workspace.

Workspace ownership remains solely with you. Arkchat currently does not offer a Workspace ownership transfer feature.

4.4 Workspace Members
Workspace Members are individuals you or your Admins invite into a Workspace.
Workspace Members:
— act under the permissions granted by you or your Admins;
— may only access the information and groups permitted within that Workspace;
— do not acquire rights over the Workspace or the data stored within it;
— are not parties to this Contract.

You are responsible for ensuring Workspace Members comply with this Contract.

4.5 Workspace Admins
You may assign one or more Workspace Members as Admins.
Admins may have enhanced capabilities, including:
— adding or removing members;
— creating or managing groups;
— adjusting permissions;
— managing subscriptions;
— overseeing collaboration with External Collaborators.
— Admins act on your behalf, and you are responsible for their actions.

4.6 External Collaborators
You may collaborate with individuals outside your Workspace (“External Collaborators”).
External Collaborators:
— access collaboration from their own Personal Account, and
— where applicable, from a Workspace they belong to;
— see only the groups, messages, tasks, approvals and files shared with them.

When you collaborate with an External Collaborator, Arkchat creates a corresponding group in both your Workspace and the External Collaborator’s account or Workspace.
Each side views and participates in the shared group from within their own environment.

External Collaborators do not join your Workspace and do not become Workspace Members. Their rights and access depend on:
— the permissions you or your Admins set, and
— Arkchat’s technical limitations for shared groups.

If you:
— remove an External Collaborator from a group, or
— delete your Workspace or Personal Account,

the External Collaborator’s copy of the group remains in their account or Workspace, but becomes read-only for collaboration with you. They may still view historical messages, tasks and files to the extent stored on their side, including for audit or legal purposes. You are responsible for choosing whom you collaborate with and for what you and your Workspace Members share with them.

4.7 Responsibility for Accounts and Participants
You are responsible for:
— your Personal Account;
— all Workspaces you create;
— all Workspace Members and Admins you appoint;
— all External Collaborators you choose to collaborate with;
— all actions taken within Workspaces you own or manage.

A breach of this Contract by any of the above is considered a breach by you.

4.8 Subscription Ownership and Billing Responsibility
All subscriptions connected to your Workspaces are legally owned by you as the Subscriber.
A Workspace cannot:
— own a subscription;
— enter into a subscription contract;
— request refunds or billing adjustments.

You alone are responsible for managing, renewing, or cancelling subscriptions.

4.9 Data Associated With Workspaces and Shared Groups
All data stored inside a Workspace you own — including messages, tasks, approvals, and files — constitutes Subscriber Data associated with your Personal Account.

When collaborating with External Collaborators:
— each party holds its own copy of the shared group within its own account or Workspace;
— each party’s copy of shared messages, tasks, approvals and files forms part of that party’s own Subscriber Data.

If collaboration ends or a Workspace is deleted:
— your access to the shared group ends, and
— the External Collaborator may retain a read-only copy of the group in their own account or Workspace.

Deleting your Workspace or Personal Account does not delete data stored in the accounts of External Collaborators, except where required by applicable law.

5.1 Your Data (Subscriber Data)
“Subscriber Data” refers to all information you, your Workspace Members, and your External Collaborators submit or generate within Workspaces/personal account that you own.
This includes:
— messages and chats,
— tasks, approvals and subtasks,
— files, images, links and attachments,
— collaboration records,
— group participation data.

All Subscriber Data stored within a Workspace you own is associated with your Personal Account and is deemed to be your data under this Contract.
Arkchat does not claim ownership over your Subscriber Data.

5.2 Your Content (Explore and Marketplace Content)
“Subscriber Content” refers to any information, listings, posts, artwork, photos, videos, or services you publish in Explore or Marketplace.
Subscriber Content is visible to other users and may be indexed by search engines.
You are solely responsible for ensuring your Subscriber Content complies with this Contract and all applicable laws.

5.3 Data in Shared Groups With External Collaborators
When you collaborate with External Collaborators:
— a corresponding group instance exists in each participating account or Workspace;
— each side holds its own copy of the messages, tasks, approvals and files visible to them;
— each side’s copy forms part of that side’s own Subscriber Data.

Deleting your Workspace or removing a collaborator does not delete data stored in the collaborator’s account, except where required by law.

5.4 No Data Ownership for Internal Members
Workspace Members do not own or retain any Subscriber Data of the Workspace.
If they are removed from:
— the Workspace, or
— a Group inside the Workspace,

they immediately lose access to all Workspace data, and they do not retain any local or independent copy. All Workspace data remains under the control of the Workspace Owner (i.e., you).

5.5 Your Responsibility for Data Shared With External Collaborator
You are responsible for any data you choose to share with External Collaborators, including:
— Messages,
— files and documents,
— tasks and approvals,
— group activity.

Arkchat is not responsible for how External Collaborators:
— use, store, copy or disclose the data shared with them,
— retain their read-only copies after collaboration ends,
— use historical data for audit or legal purposes.

5.6 Data Retention and Downloading
Arkchat currently allows you to download certain files and attachments that you or other participants have shared in Groups, tasks, approvals or chats. Arkchat does not currently provide a feature to download or export chat messages, group messages, tasks, approvals or other Workspace records.
Before deleting a Workspace or your Personal Account, you are responsible for saving any files or attachments you may require for your records.
Once your Workspace or Personal Account is deleted:
— your access to all messages, tasks, approvals, files and group activity in that Workspace is permanently removed; and
— Arkchat is not responsible for recovering or restoring deleted data.

Arkchat may introduce additional data export or download features in the future, but is not obligated to provide such features unless required by applicable law.

5.7 Data Modification and Deletion in Shared Contexts
If you delete content inside your own Workspace:
— it is deleted only from your Workspace instance, and
— may continue to exist in the accounts or Workspaces of External Collaborators who participated in the group before deletion.

Arkchat will not remove or alter data stored in another Subscriber’s account unless required by applicable law.

5.8 Responsibility for Lawful Data Use
You confirm that all Subscriber Data and Subscriber Content:
— is lawful,
— does not violate the rights of others,
— does not breach confidentiality or contractual obligations,
— can lawfully be shared with Workspace Members and External Collaborators.

You bear full responsibility for all data uploaded or shared by you, your Workspace Members, and External Collaborators you invite.

6.1 Members (Internal Members)
“Members” or “Internal Members” are individuals you invite to collaborate inside:
— your Personal Account, or
— a Workspace you own.

Members may participate in groups, tasks, approvals or other activities according to the permissions you or your Admins assign.
Members:
— do not hold any copy of groups or data in their own accounts;
— access groups only within the Personal Account or Workspace where they were added;
— lose all access to data and groups immediately if removed;
— are not parties to this Contract and hold no rights over your Personal Account or Workspace.

You are responsible for all Members you add to your Personal Account or Workspace.

6.2 Member Limitations
Members:
— cannot export or retain chat messages;
— cannot retain any group or data after removal;
— cannot claim ownership of groups or records;
— cannot access any content outside the permissions you assign;
— cannot retain any “copy” of the group in their own Personal Account.

All content accessed by Members belongs to the Subscriber who added them.

6.3 External Collaborators
External Collaborators are individuals you invite from outside your Personal Account or Workspace.
External Collaborators:
— work from their own Personal Account or their own Workspace;
— access only the groups and content you choose to share with them;
— have their own instance of every shared group;
— do not join your Personal Account or Workspace.

External Collaborators participate only in the specific groups where collaboration is allowed.

6.4 External Collaborator Permissions
External Collaborators may:
— send and receive messages in permitted groups;
— share files, tasks and approvals as allowed;
— add members from their own Workspace if the collaboration requires multiple participants.

External Collaborators may not:
— access other groups or account areas;
— gain administrative control over your Personal Account or Workspace;
— demand deletion of data stored in your environment.

6.5 Ending Collaboration With External Collaborators
If you:
— remove an External Collaborator from a group, or
— delete your Personal Account or Workspace, or
— delete the group in your environment,

then:
— the External Collaborator keeps a read-only instance of that group in their own account or Workspace;
— they cannot send new messages or continue collaboration;
— they may retain the historical content they saw earlier (messages, files, tasks and approvals) for their own legitimate business or legal purposes.

Arkchat will not delete data stored in another Subscriber’s environment unless legally required.

6.6 Responsibility for All Invited Participants
You are responsible for:
— all Members you add to your Personal Account or Workspace;
— all External Collaborators you invite;
— all actions they take within the groups you allow;
— all data you or your Members share with them.

Any breach of this Contract by a Member or External Collaborator is deemed a breach by you.

6.7 No Liability for Conduct of Members or External Collaborators
Arkchat is not responsible for:
— misconduct by Members or External Collaborators;
— data misuse, copying or disclosure by them;
— disputes between you and any Member or External Collaborator;
— any business, commercial or legal consequences of your collaboration choices.

You bear full responsibility for managing the individuals you work with.

7.1 Use of Arkchat Must Be Lawful
You agree to use Arkchat only for lawful business or professional communication and collaboration.
You must not use Arkchat in any way that:
— violates applicable laws or regulations;
— infringes the rights of others;
— exposes Arkchat or any user to legal, commercial, or reputational risk;
— facilitates fraudulent, deceptive, or harmful activity.

Arkchat may suspend or terminate access immediately if unlawful use is detected or reasonably suspected.

7.2 Prohibited Conduct
You must not use Arkchat (including Personal Accounts, Workspaces, Groups, Explore, or Marketplace) to:

(a) Violate Legal Rights
— share confidential or proprietary information without rights,
— infringe intellectual property rights,
— engage in harassment, defamation, or abusive behaviour,
— promote hate, violence, or discrimination.

(b) Distribute Restricted or Unlawful Content
Including but not limited to:
— pornographic or sexually explicit material,
— violent, abusive, or hateful content,
— political or religious propaganda,
— advice on regulated activities (medicine, law, finance, securities, investment, etc.),
— misleading, fraudulent, or deceptive information.

(c) Conduct Illegal or Unapproved Commercial Activity
You may not:
— run contests, lotteries, pyramid schemes, or gambling activities;
— solicit funds illegally;
— promote unlicensed commercial services;
— misrepresent your credentials or identity.

(d) Misuse the Platform or Technical Systems
You may not:
— attempt to reverse engineer, decompile, modify, or copy the platform;
— scrape, harvest, or extract data using automated tools;
— overload the system with abnormal or malicious traffic;
— bypass any security, authentication, or access controls;
— inject viruses, malware, or harmful code.

(e) Interfere With Others
You may not:
— impersonate others,
— gain unauthorised access to another user’s account,
— access groups or content without permission,
— misuse collaboration features to spam or harass others.

7.3 Use of Groups Must Be Lawful and Respectful
Groups—whether in Personal Accounts or Workspaces—must not be used to:
— exchange sensitive or confidential data without proper authorisation;
— threaten, harass, intimidate, or defraud others;
— mislead participants about your identity or authority;
— solicit unlawful payments or conduct unapproved intermediated transactions.

Arkchat is not responsible for how group participants interact or behave.

7.4 Explore and Marketplace Content
Content published in Explore or Marketplace must:
— be lawful,
— be accurate and not misleading,
— belong to you or be licensed to you,
— comply with professional and community standards.

You must not publish content that:
— is obscene, violent, abusive, defamatory;
— infringes third-party intellectual property;
— promotes illegal, unethical, or unverified products or services;
— is political, religious, sexual, or otherwise inappropriate for a general audience;
— misrepresents your business, identity, or capabilities.

Arkchat may remove content at its discretion.

7.5 Responsibility for Members and External Collaborators
You are responsible for ensuring that all Members and External Collaborators added to:
— your Personal Account, or
— any Workspace you own,

comply with this Contract and with lawful standards of behaviour. Any prohibited conduct by them is considered prohibited conduct by you.

7.6 Arkchat’s Rights to Protect the Platform
To maintain platform integrity, Arkchat may, at its discretion and without liability:
— remove illegal or harmful content;
— suspend or restrict accounts violating these Terms;
— report unlawful activity to authorities;
— take technical or legal action to protect users, Arkchat, and the service.

Arkchat has no obligation to monitor all activity but may do so where necessary for safety, compliance, or platform security.

7.7 Responsibility for Your Own Compliance
You acknowledge that:
— you are solely responsible for your use of the platform;
— Arkchat does not provide legal, financial, or regulatory advice;
— you must comply with local laws governing communication, data, contracts, and business conduct.

8.1 How Private Messaging Works in Groups
Arkchat allows you to send a “private message” to selected participants inside a Group. Private messages are designed to limit visibility to only those participants involved in the conversation.
— A private message will be visible to:
— the users you select as recipients; and
the owner and admins of the account/workspace to which each selected user belongs.

Private messages are not visible to users, owners or admins whose team has no member included in the message.

8.2 Visibility Is Participation-Based and Team-Based
A private message is visible only to:
(a) Direct recipients, and
(b) The owner and admins of any workspace/account that has at least one team member included in the message.
This means:
— If Team B and Team C members are included,
→ Team B admins/owners and Team C admins/owners can see the message.

— If no Team A or Team D members are included,
→ Team A admins/owners (even as Group Owner) cannot see the message,
→ Team D admins/owners cannot see the message.

Arkchat does not grant universal visibility to all owners or admins.
Visibility strictly depends on participant inclusion.

8.3 Examples for Clarity
Example 1 — External Teams Chat Without Group Owner
Team B ↔ Team C send a private message.
Team A (Group Owner) and Team D cannot see it because none of their members participated.

Example 2 — Message Includes One Member of Team A
If a message includes even one Team A member:
→ Team A owner and admins can see the message.

Example 3 — Private Message Includes External Collaborator’s Member
If you include a member of an external collaborator (Team B):
→ Team B owner and admins will also see the private message.

8.4 No Confidentiality or Restricted Visibility Guarantee
Because visibility depends on:
— cross-workspace participation,
— team membership,
— admin rights,
— system behaviour,
— group replication across accounts,

Arkchat cannot guarantee that a private message will be visible only to the individuals you manually select.
You acknowledge that:
— private messages are not a secure channel;
— visibility may extend to owners/admins of participating teams;
— private messages may appear in multiple workspace/account instances;
— messages may remain visible to external collaborators after removal.

8.5 Not Suitable for Confidential or Sensitive Information
Private messages must not be used to share:
— confidential business information
— financial or contractual data
— employee or HR material
— legal or privileged content
— trade secret
— personally sensitive information
— regulated or restricted information

If you choose to share such information, you do so entirely at your own risk.
Arkchat disclaims all responsibility for any consequences.

8.6 Responsibility to Test and Understand Behaviour
Before relying on private messaging, you agree to:
— test how messages appear across participating accounts;
— understand how visibility works for internal members and external collaborators;
— verify that the intended audience and team owners/admins align with your expectations.

You are solely responsible for ensuring private messaging is appropriate for your communication.

8.7 Visibility After Removal or Account Deletion
If a participant is removed from a group, or a Workspace/Personal Account is deleted:
— external collaborators retain a read-only copy of the group instance in their own account/workspace;
— they may continue to view private messages previously visible to them or their team;
— they cannot send new messages or continue the collaboration.

Arkchat will not modify or delete messages stored in another subscriber’s environment unless legally required.

8.8 No Liability for Private Message Visibility
To the maximum extent permitted by law, Arkchat is not liable for:
— unintended visibility of private messages;
— technical or system behaviour affecting visibility;
— cross-workspace propagation of messages;
— access by team owners/admins of participating recipients;
— disputes arising from private messages or user misunderstandings.

You use private messaging entirely at your own risk.

8.9 Feature Modifications
Arkchat may change, modify, limit or discontinue private messaging at any time for technical, operational, legal or security reasons.
Your continued use of Arkchat constitutes acceptance of such changes.

9.1 Purpose of Automatic Translation
Arkchat provides automatic translation of chat messages to help users communicate across different languages. This feature is intended solely to facilitate convenience and general understanding between participants who prefer different languages.

9.2 No Guarantee of Accuracy, Completeness or Correctness
You acknowledge and agree that:
— automated translations may contain errors,
— translations may be inaccurate, incomplete or misleading,
— nuances, tone, meaning or context may be lost or altered,
— professional, technical or legal terminology may be incorrectly translated,
— translations may not reflect the original message’s intent or content.

Arkchat does not warrant or guarantee the accuracy or reliability of any translated message.

9.3 You Must Verify All Translated Information
You are solely responsible for:
— verifying the accuracy of translated content,
— confirming important details directly with the sender,
— ensuring clarity where meaning is critical,
— not relying on translation for high-risk or sensitive communication.
If accuracy is essential, you must refer to the original message or seek independent translation.

9.4 Not Suitable for Critical or Sensitive Communication
Automatic translation must not be used for:
— legal or contractual communication,
— financial or accounting information,
— compliance or regulatory matters,
— medical advice or health information,
— safety-critical instructions,
— commercially sensitive negotiations,
— content that requires precision or guaranteed correctness.

Using automatic translation for these purposes is entirely at your own risk.

9.5 No Liability for Translation Errors
To the maximum extent permitted by law, Arkchat is not liable for:
— Mistranslations,
— incorrect or ambiguous wording,
— misunderstandings caused by translation errors,
— loss, damage or disputes arising from reliance on translated content,
— any claim based on business, legal, operational or personal consequences of translation inaccuracies.
You use the translation feature at your own risk.

9.6 Possible Changes to Translation Behaviour
Arkchat may modify, improve, restrict, replace or remove the translation feature at any time for technical, accuracy, performance, legal or operational reasons.
Continued use of the platform constitutes acceptance of any such changes.

10.1 Purpose of the Arkchat Generative AI Bot
Arkchat may offer a Generative AI Bot (“AI Bot”) to assist you with tasks such as generating text, answering questions, summarising conversations, or supporting your workflow.  The AI Bot is provided solely for informational and productivity purposes.

10.2 No Guarantee of Accuracy or Reliability
You acknowledge and agree that:
— AI-generated content may be incorrect, incomplete, inaccurate or misleading;
— responses may not reflect real-world facts or current information;
— outputs may vary depending on context, user input and system behaviour;
— AI may misunderstand queries or produce results that appear authoritative but are wrong.

Arkchat does not guarantee the accuracy, quality, completeness, reliability or usefulness of any AI-generated output.

10.3 You Must Independently Verify AI-Generated Content
You are solely responsible for:
— verifying all content generated by the AI Bot,
— checking information against reliable sources,
— ensuring that AI outputs meet your legal, professional, commercial or operational requirements,
— determining whether any AI-generated content is appropriate for use.
The AI Bot must not be relied upon as a source of truth or for making business, personal or operational decisions.

10.4 The AI Bot Does NOT Provide Professional Advice
AI-generated content must not be treated as:
— legal advice,
— medical or health advice,
— financial, investment or tax advice,
— engineering or technical design advice,
— safety-critical guidance,
— compliance or regulatory recommendations.

You must not rely on AI outputs for decisions that require professional judgement or certified expertise.

10.5 Not Suitable for Sensitive, Confidential or High-Risk Use
You must not use the AI Bot to create, process or rely upon content involving:
— confidential business information,
— personal or sensitive data,
— legal documents or contracts,
— safety instructions,
— emergency or critical-risk scenarios,
— regulated or compliance-heavy tasks.

If you choose to enter sensitive or confidential data into the AI Bot, you do so entirely at your own risk.

10.6 No Liability for AI-Generated Content
To the fullest extent permitted by law, Arkchat is not liable for:
— errors, inaccuracies or omissions in AI-generated content;
— decisions, actions or failures to act based on AI outputs;
— losses, damages or disputes arising from reliance on AI-generated responses;
— inappropriate, offensive or unexpected content produced by the AI Bot;
— any consequences arising from your interpretation or use of AI outputs.
AI-generated content is provided as-is and without warranties of any kind.

10.7 User Responsibility for AI Prompts and Outputs
You are fully responsible for:
— the prompts, questions and data you input into the AI Bot;
— any content generated as a result;
— ensuring that your use of AI does not violate laws, third-party rights or this Contract.

Arkchat does not control and is not responsible for how you use AI-generated output.

10.8 Changes, Limitations and Availability
Arkchat may:
— improve, modify, limit or remove AI features at any time;
— impose usage limits or restrictions;
— refuse or filter certain types of prompts or content;
— discontinue the AI Bot entirely.

Use of the AI Bot is optional and subject to availability.

10.9 AI Bot as a Paid or Restricted Feature
Some or all AI Bot capabilities may be offered as paid features or may be restricted based on subscription level. Non-payment or subscription lapse may result in suspension of access to AI features without affecting other Arkchat services.

11.1 Definitions
(a) Posting
“Posting” means uploading, publishing or submitting original content directly to Arkchat, including in Explore, Marketplace, or any other area where publishing is permitted.
You may only post content that:
— you own,
— you created, or
— you have a valid legal right or licence to upload and distribute.

(b) Sharing
“Sharing” means distributing links or references to content that is hosted externally, such as:
— YouTube videos or playlists (via link or embed),
— links to webpages,
— links to Google Images results or photos hosted on third-party websites,
— external articles, documents, or media hosted elsewhere.

When you share content, you are not claiming ownership of it.
You may only share external content if the originating platform or copyright owner permits such sharing.

11.2 What You May Post on Arkchat
You may post original or licensed content such as:
— product listings (if you are a manufacturer or authorised seller),
— artwork listings (if you are the artist or legally authorised to sell the artwork),
— professional services,
— business-related photos or videos you created,
— informative, educational or creative content meant for professional audiences.

When posting, you represent and warrant that:
— the content is lawful;
— you have full rights to publish it;
— your descriptions are accurate;
— your content complies with all applicable laws and regulations;
— your content does not infringe any third-party rights.

Arkchat does not verify the originality or rights associated with posted content.

11.3 What You May Share on Arkchat
You may share:
— YouTube links, embedded or otherwise, as allowed by YouTube’s Terms of Service;
— Google Images links, provided you do not download and re-upload the images
— links to third-party websites, services or media;
— public content that external platforms legally allow to be shared.

Important:
Sharing does NOT permit you to:
— download, copy or upload copyrighted content,
— claim ownership over third-party videos, photos or media,
— bypass restrictions placed by external websites.

Arkchat is not responsible for confirming whether a third-party platform allows sharing.You are solely responsible for ensuring that your sharing activity is lawful.

11.4 Prohibited Content (Posting or Sharing)
You must not post or share content that:
Illegal or Harmful
— pornographic or sexually explicit content,
— violent, hateful, abusive or harassing material,
— discriminatory content,
— extremist, political or religious propaganda,
— content promoting illegal activities or unsafe behaviour.

Copyright or Rights Violations
— copyrighted images, videos, artwork or media you do not own or have permission to upload,
— movies or TV content,
— copyrighted books or publications,
— third-party content copied and re-uploaded without rights.

Misleading or Fraudulent
— fake listings,
— misrepresentation of credentials,
— inaccurate product or service information,
— deceptive promotional content.

Unprofessional or Inappropriate
— irrelevant entertainment content not suitable for a general professional audience,
— defamatory statements about individuals or organisations.

11.5 Arkchat’s Rights Regarding Posted Content
By posting content, you grant Arkchat a worldwide, royalty-free licence to:
— host, store, display and distribute your content within the platform,
— reproduce or cache it as needed for technical operation,
— index or categorise it for search and discovery.

11.6 Arkchat’s Rights Regarding Shared External Content
When you share external content:
— Arkchat does not host or own the content;
— Arkchat is not responsible for its accuracy, legality, safety or availability;
— Arkchat may block or remove shared links that appear harmful, illegal, or violate platform standards.

Shared content may stop working if the original platform deletes or restricts it.

This licence continues until the content is deleted by you, except where:
— copies exist in backups or system logs, or
— law requires retention.

Arkchat may remove content at its discretion, with or without notice.

11.7 Buyer–Seller Collaboration Through Marketplace
If you choose to collaborate with a seller through Marketplace:
— Arkchat automatically creates a buyer/seller Group in both parties’ accounts;
— Arkchat is not involved in verifying seller identity, product authenticity or service quality;
— you must independently verify sellers before any transaction.

Arkchat is not a party to buyer–seller agreements and has no liability for any commercial outcomes.

11.8 Responsibility for Your Posted and Shared Content
You are solely responsible for:
— the content you post or share,
— ensuring that it is legal and appropriate,
— ensuring that you have the right to publish or share it,
— the consequences of interactions arising from your content.

Arkchat is not responsible for user-generated content and does not endorse any listings or posts.

11.9 No Liability for User-Generated or Shared Content
To the fullest extent permitted by law, Arkchat is not liable for:
— copyright claims arising from content you post or share,
— disputes between users in Explore or Marketplace,
— losses arising from reliance on posted or shared content,
— harm caused by third-party links, media or external websites,
— inaccuracies or misrepresentations in user postings or shared material.

You use Explore, Marketplace and sharing features entirely at your own risk.

12.1 Nature of Groups in Arkchat
Groups are shared collaboration spaces used for messaging, tasks, approvals, file sharing and project coordination.
A Group may be created inside:
— your Personal Account (for individuals/freelancers), or
— a Workspace that you own.

A Group may include:
— internal members added to your Personal Account or Workspace,
— external collaborators from other Personal Accounts or Workspaces,
— or a combination of both.

Groups are not tied to a single workspace or account.
When multiple parties collaborate:
— each participating account or workspace holds its own instance of the Group;
— each instance contains only the content visible to that side based on participation rules.

12.2 Group Ownership
The Group Owner is the:
— Personal Account user who creates the Group, or
— Workspace whose owner creates the Group.

Group Owners may:
— add or remove internal members of their Personal Account or Workspace;
— add or remove External Collaborators;
— delete the Group within their own environment;
— stop participating in the Group at any time.

Group ownership is not transferable.
Group Owners do not have visibility over all messages inside a Group. Visibility is determined solely by participation rules (explained below).

12.3 Participation-Based Visibility Across Accounts and Workspaces
Arkchat uses participation-based visibility, meaning:
A message is visible only to:
— the specific users included in the message; and
— the owner/admins of any workspace or account that has at least one member included in that message.

This means:
— If Team B and Team C members are included:
→ Team B admins/owners and Team C admins/owners see the message.
— If no member of Team A is included (even if Team A owns the Group):
→ Team A admins/owners cannot see that message.
— If a Personal Account user sends a private message including someone from another workspace:
→ Both sides’ account/workspace owners/admins can see it, but unrelated participants cannot.

Arkchat does not provide universal visibility. Message visibility is determined strictly by who participates and which team they belong to.

12.4 External Collaborators Work from Their Own Environment
External Collaborators:
— never join your Personal Account or Workspace;
— always operate from their own account or workspace;
— only see content shared with them or their team;
— hold their own independent copy of the Group instance.

If you remove an External Collaborator:
— they lose the ability to send messages;
— but they retain a read-only copy of the Group instance visible to them or their team;
— they may use historical messages/files for record-keeping, auditing or legal defence.

Arkchat does not intervene in data retained by other accounts/workspaces.

12.5 Internal Members Do Not Retain Group Copies
Internal Members added to a Group through your Personal Account or Workspace:
— do not receive their own separate group instance;
— access the Group only through the environment where they were added;
— lose all access immediately if removed;
— do not retain any messages, files or conversation history.
All Group data remains under the account or workspace that added them.

12.6 Group Deletion and Effects Across Accounts
When the Group Owner deletes a Group:
— the Group is deleted only within the owner’s environment;
— other participating workspaces/accounts retain their own instance of the Group, which becomes read-only if collaboration ends.

If a Personal Account user or Workspace Owner deletes their entire account/workspace:
— group instances in their environment are removed permanently;
— external collaborators retain their own group instance in read-only mode;
— internal members lose all access.

Arkchat cannot restore deleted groups or reconcile differences between multiple group instances.

12.7 Marketplace Buyer–Seller Groups
When you click “Collaborate” with a seller in Marketplace:
— Arkchat automatically creates a buyer–seller Group;
— the seller becomes an External Collaborator in your environment;
— you may add internal members;
— the seller may add their own members on their side.

This Group exists simultaneously and independently inside both participant environments Clicking “Collaborate” signals interest to the seller and authorises Arkchat to establish the connection.

12.8 Arkchat Is Not a Party to Buyer–Seller Interactions
Arkchat:
— does not verify sellers, products or artwork;
— does not guarantee authenticity, legality or suitability;
— does not participate in negotiation, pricing or delivery;
— is not responsible for quality or outcomes;
— is not a broker, agent or intermediary;
— does not mediate disputes between buyers and sellers.

All commercial interactions occur directly between the participating users.

12.9 Responsibility for Members and External Collaborators
You are responsible for:
— all internal members added through your Personal Account or Workspace,
— all external collaborators you choose to work with,
— all actions taken by those participants,
— all content shared within your Group instance.

Any breach of this Contract by your members or collaborators is considered a breach by you.

12.10 No Liability for Group Behaviour or Outcomes
To the fullest extent permitted by law, Arkchat is not liable for:
— errors, misunderstandings or inappropriate conduct within Groups,
— the behaviour or reliability of any participant,
— content shared by your members or external collaborators,
— any commercial or professional losses resulting from Group collaboration,
— decisions made based on group communications,
— disputes arising from buyer–seller collaboration.

You join, manage and participate in Groups entirely at your own risk.

13.1 Subscription Requirement
Certain Arkchat features require a paid subscription (“Subscription”).
A Subscription is required for:
— creating a Group,
— joining a Group created by others,
— participating in a buyer–seller Group (Marketplace),
— managing tasks, approvals and workflows in Groups,
— collaborating beyond read-only access.

Subscriptions apply per user, and billing responsibility always rests with you, the individual Subscriber, regardless of whether you use Arkchat through a Personal Account or Workspace.

13.2 Internal Team Subscriptions
(a) Subscription required only for activated internal members
Internal Members in your Personal Account or Workspace require a Subscription only if you add them to at least one Group

(b) Owners and Admins always require a Subscription
The following always require an active Subscription, regardless of Group membership:
— Account Owner
— Admins of the Personal Account or Workspace

This is because owners/admins may view messages and content based on Arkchat’s visibility rules.

(c) Internal members not added to any Group
Internal members who:
— exist only in your Contacts, and
— are not added to any Group,
— and are not Admins,

do not require a Subscription.

13.3 External Collaborators and Their Subscriptions
External Collaborators (including Marketplace sellers) must have a Subscription if they wish to:
— create their own Groups,
— join Groups created by others,
— continue using collaboration features after their free trial ends.

External Collaborators do not require a Subscription if:
— they are still within their 30-day free trial, or
— they have been sponsored by the Group Owner under Section 13.4.

13.4 Sponsoring External Collaborator Subscriptions
You may choose to sponsor the Subscription of specific External Collaborators (including Marketplace sellers).
If sponsored:
— they may participate in Groups created by you without purchasing their own Subscription;
— they may collaborate only within your environment (your Personal Account or Workspace);
— they may not create their own Groups or join Groups created by others unless they purchase their own Subscription.

Sponsorship can be activated or cancelled at any time.
If cancelled, the external collaborator must purchase their own Subscription to continue using Arkchat features.

13.5 Buyer–Seller Groups (Marketplace) — Subscription Rules
(a) Sellers may list for free
Sellers may:
— publish listings,
— appear in Marketplace search results,
— receive shortlisting,

without a Subscription.
Listing alone does not trigger any charges.

(b) Sellers may collaborate for free during their 30-day free trial
If a seller is within their free trial period:
— they may join buyer–seller Groups for free;
— they may chat with buyers without paying;
— they have full trial privileges inside buyer–seller Groups.

(c) Subscription required after the free trial ends
Once a seller’s free trial expires, they must purchase a Subscription to:
— participate in buyer–seller Groups,
— chat with buyers,
— collaborate beyond read-only mode.

If they do not subscribe:
— they retain a read-only view of the Group instance,
— but cannot send messages or collaborate.

(d) Sponsorship by buyers
A buyer may sponsor a seller’s Subscription.
If sponsored:
— the seller may collaborate only in buyer–seller Groups created by that buyer;
— they may not create their own Groups or join others’ Groups without their own Subscription.

(e) Arkchat charges no commission
Arkchat does not charge commission or transaction fees for:
— product sales,
— service sales,
— artwork sales.

Arkchat earns revenue solely through subscriptions.

13.6 Subscriber Billing Responsibility
You, the Subscriber, are solely responsible for:
— purchasing Subscriptions for internal team members (as required),
— purchasing Subscriptions for Admins and Owners,
— any sponsored Subscriptions for External Collaborators,
— maintaining valid payment methods,
— all fees charged to your account.
A Workspace cannot independently hold billing responsibility.

13.7 Pricing and Regional Variation
Subscription fees may differ by:
— Country,
— Region,
— currency exchange,
— Taxation,
— promotional or permanently discounted rates.

Prices shown during checkout apply to your location.

13.8 Free Trial and Permanent Discount Opportunity
(a) 30-day free trial
All new users may receive a 30-day free trial.
During this period:
— no Subscription payment is required;
— all collaboration, including buyer–seller Groups, is allowed.

(b) Permanent discount opportunity
If you purchase a Subscription during your trial period:
— you may receive a permanent discounted price (e.g., if subscribed within 14 days),
— such discounted pricing remains until Arkchat applies its next universal price revision.

This discount may be combined with Refer & Earn rewards.

13.9 Renewals and Auto-Charging
Subscriptions renew automatically at the end of each billing cycle (monthly or yearly).
By subscribing, you authorise Arkchat to:
— charge your saved payment method automatically,
— continue billing until you cancel,
— apply any applicable credits or promotions.

13.10 No Refunds
Except where required by law:
— all Subscription fees are final and non-refundable;
— no partial refunds are issued for unused periods;
— cancelling does not entitle you to a prorated refund;
— deleting your account or Workspace does not generate a refund;
— downgrades take effect at the next renewal.

13.11 Failed Payments
If payment fails:
— Arkchat may retry charging your payment method,
— paid features may be suspended,
— groups created by you may be restricted,
— sponsored external collaborators may lose access,
— unpaid amounts remain your responsibility.

Arkchat may terminate your Subscription for repeated failed payments.

13.12 Taxes
All Subscription fees are exclusive or inclusive of taxes depending on your region.
You are responsible for:
— GST,
— VAT,
— sales tax,
— service tax,
— or any withholding taxes applicable in your jurisdiction.

Arkchat will add taxes where required by law.

13.13 Price Changes
Arkchat may change pricing at any time.Price changes apply at the next renewal. You will be notified in advance of material changes. Continued use after renewal constitutes acceptance of the new pricing.

13.14 Credits, Offers and Promotions
Credits issued under Refer & Earn or other promotions:
— may reduce Subscription charges,
— are not redeemable for cash,
— are non-transferable unless specified,
— may be modified or revoked at Arkchat’s discretion.

Expires as per the programme-specific terms.

13.15 Refer & Earn Adjustments
If you participate in Arkchat’s Refer & Earn Programme, rewards or credits may apply to your Subscription. Programme-specific terms govern such rewards.
The Refer & Earn Programme Terms take precedence solely for matters relating to that programme.

13.16 Payment Disputes
If you dispute a charge:
— you must notify billing@arkchat.com within 14 days;
— failure to notify constitutes acceptance of the charge;
— invalid or fraudulent chargebacks may lead to suspension or termination.

13.16 Third-Party Charges
Internet, mobile data, and third-party service fees are your responsibility. Arkchat is not liable for external costs associated with accessing its services.

13.17 Future Fees and Monetisation Models
Arkchat may introduce new paid features in the future, including:
— sponsored listings or promoted placement fees,
— visibility or ranking enhancements,
— premium Marketplace tools,
— fees for AI Bot and AI-powered services,
— prepaid AI credit packs or usage-based AI billing,
— storage fees or usage-based data retention charges, including paid storage upgrades or charges for exceeding defined limits;
— or any other optional paid features.
Your continued use constitutes acceptance of any newly introduced pricing.

13.18 AI Bot Fees, Usage Limits and Credits
Arkchat may monetise AI features through:
— per-user AI subscriptions,
— prepaid AI credit packs,
— usage-based billing,
— quotas or metered limits,
— paid AI add-ons.
If you exhaust your AI quota or credits, AI features may be limited or disabled until additional credits or subscriptions are purchased. Unused or expired credits are non-refundable unless required by law.
Arkchat may change AI pricing, availability, limits, or billing models at any time.

13.19 Storage and Data Retention Fees
Arkchat currently does not charge for data storage within reasonable usage limits.
However, Arkchat may introduce storage limits or usage-based fees in the future.
Arkchat may:
— define free or included storage quotas per Subscriber, Workspace or Personal Account;
— introduce charges if your storage exceeds the included quota;
— offer paid storage plans, upgrades or data expansion packs;
— restrict uploading, creating or sharing files if usage exceeds limits;
delete, archive or limit access to data that exceeds defined thresholds if payment is not made (after providing reasonable notice).

If storage fees are introduced:
— the fees will apply to excess usage beyond included limits;
— your continued use after notification constitutes acceptance of the updated storage terms;
— unused storage capacity has no monetary value and is non-refundable.

Arkchat may modify storage policies at any time for technical, legal or operational reasons.

14.1 Cancellation by You (Subscriber)
You may cancel your Subscription at any time through your Arkchat account settings.
Cancellation means:
— your Subscription will not renew at the next billing cycle;
— your current Subscription remains active until the end of the already-paid period;
— no refunds are issued for partial periods or unused time (see Section 13.9).

Cancelling your Subscription does not automatically delete:
— your Personal Account,
— any Workspace you created,
— your Groups,
— or your data.

You must delete these separately if desired.

14.2 Deleting Your Personal Account
You may delete your Personal Account only after all Workspaces that you own have been deleted.
A Personal Account cannot be deleted while:
— you still own a Workspace, or
— you remain the designated owner of any Workspace.

To delete your Personal Account, you must first:
— delete each Workspace you own, and
— ensure that no internal members or external collaborators remain active in those Workspaces.

Effect of Personal Account deletion
Once all Workspaces are deleted, you may delete your Personal Account.
When your Personal Account is deleted:
— all remaining data within your Personal Account environment is permanently removed;
— internal members added through your Personal Account lose access;
— external collaborators retain read-only access to any Groups they previously participated in through their own environments;
— no refund is issued for any remaining Subscription period.

Personal Account deletion is permanent and cannot be reversed.
DELETING A WORKSPACE

14.3 Deleting a Workspace
You may delete a Workspace that you own at any time.
When you delete a Workspace:
— all Groups, messages, files, tasks, approvals and data belonging to that Workspace are permanently deleted within your environment;
— all internal members of that Workspace immediately lose access;
— external collaborators retain their own instance of the Groups in read-only mode, which Arkchat does not delete;
— subscriptions for internal members of that Workspace remain active for the remainder of the paid period (no refunds).
Deleting a Workspace does not delete your Personal Account. However, deleting all Workspaces is a prerequisite for deleting your Personal Account.

14.4 Suspension or Termination by Arkchat
Arkchat may suspend, restrict or terminate:
— your Personal Account,
— any Workspace you own,
— your subscription,
— or your access to specific features,

immediately and without liability if:
— you violate this Contract;
— you engage in unlawful, abusive, or harmful behaviour;
— you misuse Arkchat’s Services (including Groups, Marketplace or AI features);
— you upload or share prohibited content;
— you commit fraud, deception or file invalid chargebacks;
— you fail to pay Subscription fees after notice;
— your actions threaten security, privacy, or platform integrity;
— Arkchat is required to act by law or a competent authority.

Arkchat may also remove content, freeze Groups, restrict access, or impose limits where needed to protect the platform.

14.5 Effect of Suspension
During suspension:
— your access to your Personal Account or Workspace may be restricted or disabled;
— you may be prevented from creating or joining Groups;
— your Marketplace listings may be paused;
— sponsored collaborators may lose sponsorship access;
— AI features or storage features may be restricted.

Suspension does not remove your obligation to pay outstanding subscription charges.

14.6 Effect of Termination
If your Personal Account or Workspace is terminated:
— all internal members immediately lose access;
— all Groups in your environment are deleted;
— external collaborators retain read-only versions of Groups they previously participated in;
— messages, tasks, approvals and files remain visible within other users’ retained instances;
— no refunds or credits are issued for unused periods, expired credits or remaining subscription terms.

Termination is permanent.

14.7 Data Retention After Cancellation or Termination
After cancellation or termination:
— Arkchat may retain certain data for legal, security, compliance or operational reasons;
— external collaborators’ independent copies of shared Groups remain intact;
— Arkchat has no obligation to delete data stored in other users’ environments;
— Arkchat may permanently delete your data from your environment at any time after termination.

Arkchat does not guarantee retrieval of deleted or inaccessible data.

14.8 Reactivation
If your account or Workspace is suspended (but not terminated):
— Arkchat may, at its discretion, allow reactivation once the issue is resolved;
— you may be required to update billing information, pay outstanding amounts, or comply with policies.
Terminated accounts or Workspaces cannot be reactivated.

14.9 No Liability for Termination or Data Loss
To the fullest extent permitted by law, Arkchat is not liable for:
— loss of data due to account or Workspace deletion,
— loss of access due to suspension or termination,
— business interruption or loss of opportunity,
— disputes between you and other users,
— inability to access Groups or files after termination.

Your exclusive remedy for dissatisfaction with Arkchat is to stop using the Services and delete your account.

14.10 Continuing Obligations
Termination, cancellation or Workspace deletion does not release you from obligations that:
— arose prior to termination,
— relate to outstanding fees,
— relate to misuse, prohibited content or legal violations,
— or are intended to survive termination.

These include: data responsibilities, indemnity, liability limitations, content licensing, confidentiality and dispute resolution.

15.1 General Conduct Expectations
You must use Arkchat responsibly, professionally and in accordance with this Contract.
You agree to:
— use Arkchat only for lawful purposes;
— respect the rights, privacy and safety of other users;
— maintain accurate account information;
— comply with subscription and billing terms;
— use Groups, Explore and Marketplace honestly and fairly;
— follow reasonable instructions given by Arkchat for safety, security or compliance.

15.2 Prohibited Uses (Platform-Wide)
You must not use Arkchat, including Messaging, Groups, Explore, Marketplace or AI features, to:
(a) Break the law
Including:
— fraud, impersonation, or identity theft;
— intellectual property infringement;
— defamation or harassment;
— discrimination or hate speech;
— sharing or distributing illegal content;
— breach of confidentiality or privacy laws.

(b) Harm or exploit others
Including:
— bullying, abuse, threats or intimidation;
— stalking or surveillance;
— posting harmful or dangerous content;
— targeting minors or vulnerable individuals.

(c) Upload or share prohibited content
Including:
— pornography or sexually explicit material;
— violent, graphic or extremist content;
— false or misleading commercial claims;
— illegal, counterfeit, or unauthorised products;
— malicious software, scripts or harmful code.

(d) Misuse Messaging, Groups or Private Messaging
Including:
— sending spam, unsolicited promotional messages or bulk communication;
— misusing private messaging to deceive or manipulate collaborators;
— attempting to circumvent visibility rules or system behaviour;
— using sponsorship to bypass subscription requirements.

(e) Misuse Explore or Marketplace
Including:
— posting content you do not own or have the right to share;
— misleading listings, fake services or fraudulent offerings;
— reposting copyrighted media (e.g., movies, images, books) you do not own;
— artificially inflating visibility through manipulation or bots;
— using Marketplace to solicit illegal activities.

(f) Misuse AI Features
Including:
— generating harmful, illegal, discriminatory or unsafe content;
— relying on AI outputs without verification;
— attempting to bypass AI usage limits or credit systems;
— reverse-engineering AI outputs to extract models or source data 
— mass scraping or automated queries.

(g) Disturb platform integrity, security or performance
Including:
— attempting to gain unauthorised access to any account, Workspace or Group;
— scanning, probing or testing system vulnerabilities;
— reverse engineering Arkchat’s software;
— deploying malware, bots, scripts or automated tools;
— interfering with Arkchat’s normal operation.

(h) Abuse subscriptions or payments
Including:
— creating fake accounts to obtain multiple free trials;
— deliberately initiating fraudulent chargebacks;
— sharing accounts or subscription access in an unauthorised manner;
— misusing sponsorship to artificially avoid paying for subscriptions.

(i) Circumvent Arkchat policies
Including:
— bypassing safety features;
— manipulating group visibility rules;
— working around usage limits or storage limits;
— circumventing subscription requirements using technical means.

15.3 Intellectual Property Compliance
You must not:
— post or share content you do not own or have rights to use;
— download and re-upload copyrighted images, videos, artwork or media;
— use Explore or Marketplace to distribute pirated content;
— claim ownership of someone else’s content.

If you share external links (e.g., YouTube, Google Images):
— you must comply with the rights and restrictions of the originating platform.

15.4 Professional Behaviour in Groups and Marketplace
You must:
— communicate truthfully and respectfully;
— provide accurate descriptions of services, products or artwork;
— not misrepresent your identity, qualifications or authority;
— not solicit illegal payments or activities.

Arkchat may remove content or restrict users who violate professional conduct expectations.

15.5 Prohibited Behaviour Toward Arkchat Systems
You must not:
— copy, modify or create derivative works from Arkchat;
— use Arkchat data to train machine learning systems without written permission;
— scrape, harvest or extract data from Arkchat at scale;
— attempt to recreate Arkchat’s features without authorisation;
— access Arkchat through unauthorised APIs or modified clients.

15.6 Consequences of Violations
If you violate this Contract, Arkchat may:
— remove or restrict content;
— suspend your Personal Account, Workspace or Subscription;
— terminate your access entirely (see Section 14 for details);
— remove your Marketplace listings;
— revoke sponsorship privileges;
— deny future access to AI features or credits;
— block your ability to create new accounts;
— refer matters to law enforcement when required.

Violations may result in immediate action without prior notice.

15.7 Responsibility for Your Team and Collaborators
You are responsible for:
— the conduct of internal team members in your Personal Account or Workspace;
— the conduct of external collaborators you choose to sponsor;
— ensuring they comply with this Contract.

Any breach by one of your members or sponsored collaborators is considered a breach by you.

15.8 Reporting Violations
Users may report prohibited behaviour, harmful content or violations by contacting:
support@arkchat.com Arkchat may act on reports at its discretion, but is not obligated to take any specific action.

16.1 Ownership of Arkchat Technology and Content
Arkchat owns and retains all rights, title and interest in and to:
— the Arkchat platform, software and underlying architecture;
— all databases, structures and system-generated data (excluding User Content);
— Arkchat trademarks, logos, branding and visual identity;
— user interface and experience (UI/UX) designs;
— workflows, processes, feature logic and platform behaviour;
— Arkchat’s website, documentation, training materials and guides;
— any AI systems, including models, algorithms, enhancements and improvements;
— any content created or generated by Arkchat for operational, marketing or system purposes.

Nothing in this Contract transfers any Arkchat intellectual property to you.
All rights not expressly granted are reserved.

16.2 Ownership of User Content
“User Content” means:
— messages and chat content,
— files, documents, images and media,
— tasks, approvals and workflow data,
— Marketplace listings, Explore posts and profile information,
— descriptions, artwork, designs, and service listings,
— comments or feedback you submit.

You retain full ownership of your User Content. Arkchat does not claim ownership of your User Content.
You are responsible for ensuring:
— you have the right to upload or share the User Content,
— the User Content does not infringe others’ rights,
— the User Content complies with this Contract.

16.3 Licence Granted by You to Arkchat
By using Arkchat and uploading User Content, you grant Arkchat a worldwide, non-exclusive, royalty-free licence to:
— host, store, reproduce, display and distribute your User Content within the platform;
— process it for messaging, Groups, Marketplace and Explore features;
— index and categorise it;
— replicate it into Group instances of external collaborators;
— convert or adapt it for security, backup and technical operation;
— use it for platform improvement, fraud prevention and compliance.

This licence is solely for:
— providing you and others the Arkchat Services, and enabling platform functionality as designed.

This licence does not give Arkchat the right to sell your content, publish it externally, or use it for advertising without your consent.
The licence ends when:
— you delete your User Content from your environment, and
— no other user or collaborator retains a copy through a Group instance.

16.4 Licence Granted to You by Arkchat
Arkchat grants you a limited, revocable, non-transferable, non-sublicensable licence to:
— access and use the Arkchat platform,
— create and participate in Groups,
— use messaging and collaboration features,
— use Explore, Marketplace and AI features (where applicable),
— access your Account, Workspace(s) and Groups.
You agree NOT to:
— copy, reproduce or modify Arkchat’s software;
— reverse engineer, decompile or derive source code;
— create competing products based on Arkchat;
— use automated tools, bots, scrapers or data harvesters;
— remove copyright, proprietary notices or branding;
— resell or commercially exploit Arkchat without permission.

This licence is conditioned on compliance with this Contract. Arkchat may revoke this licence at any time for violations.

16.5 Feedback and Suggestions
If you provide Arkchat with:
— Feedback,
— Suggestions,
— feature ideas,
— Improvements,
— concepts or proposals,

Arkchat may use them freely without:
— obligation to compensate you,
— acknowledgement or attribution,
— restriction of any kind.

You grant Arkchat a perpetual, irrevocable and royalty-free licence to use such feedback for any purpose.

16.6 No Transfer of Rights
Nothing in this Contract shall be interpreted as:
— transferring any intellectual property rights from Arkchat to you;
— granting you ownership over Arkchat systems, features or content;
— granting rights to use Arkchat IP outside the platform;
— granting trademark or brand usage rights.

You may not use Arkchat’s name, branding, logo or trademarks without written permission.

16.7 Restrictions on Use of Data and Content
You must not:
— scrape, harvest or extract Arkchat data at scale;
— compile Arkchat content for machine learning or AI training;
— mirror or replicate any part of Arkchat;
— bypass usage limits, storage constraints or technical protections;
— use Arkchat content or data for competitive analysis or platform creation.

Arkchat may monitor usage to detect violations.

16.8 Third-Party Rights
Some content or features may involve third-party services, APIs, or licensing agreements.
You agree to follow:
— the terms of any third-party service integrated in Arkchat,
— the rights and restrictions applicable to external content (e.g., YouTube embeds, Google Images links).

Arkchat is not responsible for the availability, legality or accuracy of third-party content.

16.9 Survival of IP Rights
The intellectual property clauses in this Contract survive:
— cancellation of your Subscription,
— suspension or termination of your account,
— deletion of your Workspace,
— deletion of your Personal Account.

Your use of Arkchat after termination of this Contract would constitute infringement.

17.1 Privacy Policy Incorporation
Arkchat’s Privacy Policy forms part of this Contract.
By using Arkchat, you acknowledge that:
— you have read,
— understood, and
— agree to the Privacy Policy.

The Privacy Policy explains in detail how Arkchat collects, uses, processes, stores, shares and protects personal data.
If this Contract and the Privacy Policy conflict, the Privacy Policy governs data-handling matters.

17.2 Data Processing Required to Provide the Service
You agree that Arkchat may process personal data and User Content for purposes necessary to operate the platform, including:
— creating, hosting and maintaining your Account and Workspaces;
— enabling messaging, Groups, tasks, approvals and collaboration features;
— marketplace, Explore and buyer–seller Group operations;
— AI Bot features (where applicable);
— fraud detection, abuse prevention and security monitoring;
— backups, logging and system maintenance;
— compliance with law and legal authorities.

Processing includes:
— Storage,
— duplication into external collaborator Group instances,
— Indexing,
— Caching,
— replication across server locations,
— analysis for platform improvement.

17.3 Data Storage and Cross-Border Transfers
Arkchat may:
— store your data in multiple locations worldwide;
— transfer data across borders for hosting and operational needs;
— use third-party cloud providers for secure storage and processing.
By using Arkchat, you consent to:
— international data transfer,
— storage in global data centres,
— access by authorised Arkchat personnel or vendors as needed.

Arkchat ensures appropriate contractual, organisational and technical safeguards for such transfers.

17.4 Security Measures (Arkchat’s Responsibilities)
Arkchat uses reasonable and appropriate:
— technical safeguards,
— organisational measures,
— encryption (at rest and in transit, where applicable),
— authentication controls
— network protections,
— monitoring and logging systems.

However:
Arkchat does not guarantee absolute security.
No system is entirely immune to:
— unauthorised access,
— Hacking,
— Malware,
— Vulnerabilities,
— data loss
— or breaches.
You use Arkchat at your own risk.

17.5 User Responsibilities for Security
You agree to:
— keep your login credentials secure;
— not share passwords or access tokens;
— restrict Workspace/Admin access to trusted individuals only;
— monitor and manage users in your Contacts and Groups;
— secure your devices and networks;
— notify Arkchat immediately of any suspected breach.

Arkchat is not responsible for security incidents resulting from:
— weak passwords,
— shared credentials,
— device compromise,
— insecure networks,
— or user negligence.

17.6 Group Data Replication and Retention
Because Groups may include multiple Workspaces or Personal Accounts:
Arkchat duplicates relevant Group data into each participating environment.

This means:
— messages, files, tasks and approvals shared with external collaborators become part of their Group instance;
— if you delete a Workspace or Personal Account, your collaborators retain their own instance in read-only mode;
— Arkchat cannot delete Group data stored in another user’s environment unless legally required.
This design supports:
— audit trails,
— business continuity,
— legal defensibility for collaborators.
You acknowledge and agree to this system behaviour.

17.7 Data Deletion and Retention Limits
When you delete:
(a) A Workspace
Its data is deleted in your environment only. External collaborators retain read-only instances.

(b) Your Personal Account
All data in your environment is deleted permanently. External collaborators keep read-only data they previously accessed.

(c) Files or Messages
Deletion removes them from your environment but not necessarily from:
— Backups,
— system logs,
— or other users’ Group instances.

Arkchat may retain data as required for:
— legal compliance,
— Security,
— fraud prevention,
— Auditing,
— or operational continuity.

17.8 Data Breaches
If Arkchat becomes aware of a data breach affecting your personal data, Arkchat will:
— investigate promptly,
— take reasonable corrective actions,
— notify you and authorities where required by applicable law.

Arkchat is not liable for breaches caused by:
— user negligence,
— compromised user devices,
— insecure networks,
— failures of third-party systems outside Arkchat’s reasonable control.

17.9 AI Data Handling
If you use Arkchat’s AI features:
— your prompts and inputs may be processed by Arkchat’s AI systems;
— AI outputs may be logged for security, abuse detection and improvement;
— AI processing may involve third-party providers under strict agreements.

Arkchat does not use your private content to train external AI models.
However, Arkchat may use anonymised or aggregated data to:
— improve platform performance,
— prevent misuse,
— ensure system safety and quality.

17.10 Confidentiality and Sensitive Information
You should not upload confidential, sensitive or regulated information to Arkchat unless necessary.
This includes:
— health data,
— financial statements,
— legal agreements,
— classified information,
— regulated industry data.

If you choose to upload such data, you do so entirely at your own risk.
Arkchat accepts no liability for:
— disclosure due to user error,
— misuse by collaborators,
— inappropriate sharing in Groups or private messages.

17.11 No Guarantee of Data Accuracy or Integrity
Arkchat does not guarantee:
— Accuracy,
— Completeness,
— Integrity,
— or preservation of any User Content.

Users are responsible for maintaining backups of critical information. Arkchat may delete data in accordance with this Contract.

17.12 Survival
This Section survives:
— termination or suspension of your account,
— cancellation of your Subscription,
— deletion of Workspaces or Personal Accounts.

18.1 Use of Third-Party Services
Arkchat relies on a combination of essential and optional third-party services (“Third-Party Services”) to operate and enhance the platform.
Third-Party Services may include, without limitation:
— messaging infrastructure and real-time communication providers;
— cloud hosting and content delivery services;
— authentication, identity management and security providers;
— AI model providers;
— email/SMS/OTP providers;
— storage and file-handling services;
— payment processors;
— Deep linking providers
— optional productivity, finance, communication, voice/video or file-storage integrations offered within Arkchat.

By using Arkchat, you consent to the use, integration and involvement of such essential and optional Third-Party Services

18.2 Essential Third-Party Services (Mandatory to Use Arkchat)
Some Third-Party Services are essential for Arkchat’s operation and cannot be disabled by users.
These include services required for:
— messaging and real-time data delivery;
— synchronisation of Groups and collaboration features;
— secure login, authentication and account creation;
— platform hosting, data storage and security;
— system health, monitoring and performance.
— Deep linking service
Key principles:
— Arkchat selects, manages and pays for these essential providers.
— Users cannot opt out of these essential integrations.
— Arkchat may change, replace or upgrade essential providers at any time.
— Use of Arkchat necessarily involves data processing by these essential providers.

You agree that essential Third-Party Services are a fundamental component of Arkchat and required for the platform to function.

18.3 Optional Third-Party Integrations (User-Controlled)
Arkchat may offer optional integrations with external services, including (without limitation):
— cloud file-storage tools;
— accounting or finance systems;
— project management or CRM tools;
— voice or video communication tools;
— productivity or workspace applications.
Key principles:
— Optional integrations are voluntary.
— Users may choose to activate or deactivate them.
— Optional tools may require a separate subscription payable directly to the provider.
— Arkchat is not responsible for the availability, pricing or behaviour of optional tools.

Connecting an optional integration grants Arkchat permission to share necessary data with that provider.

18.4 Third-Party Terms Apply
Use of optional integrations or external content is governed by the third-party provider’s terms and privacy policy.
You are solely responsible for complying with those terms.
Arkchat is not responsible for:
— any costs associated with optional tools,
— any violations of third-party terms by users,
— or any consequences arising from your use of external services.

18.5 Arkchat Is Not Responsible for Third-Party Providers
Arkchat does not:
— control Third-Party Services;
— guarantee their uptime, availability or accuracy;
— endorse their content or features;
— provide warranties regarding their behaviour.

Arkchat bears no liability for:
— failures, outages or downtime caused by third-party systems;
— data loss or corruption linked to third-party services;
— removal or alteration of any feature dependent on third-party APIs;
— third-party pricing changes that affect optional integrations.

Your use of Third-Party Services is at your own risk.

18.6 Permission to Share Data with Third-Party Services
To operate Arkchat, you give Arkchat permission to:
— share and transmit data necessary for essential platform functions, and
— share data with optional integrations when you enable them.

Only the minimum data required for functionality will be transmitted.

18.7 Removal or Modification of Integrations
Arkchat may:
— modify, suspend or discontinue any integration (essential or optional) at any time;
— replace or change Third-Party Services as needed for technical or business reasons.

Your sole remedy for discontinued integrations is to stop using the affected integration or stop using Arkchat.

18.8 No Warranty for External Content, Integrations or AI Outputs
Arkchat makes no representation or warranty regarding:
— external content shared by users;
— metadata or link previews generated by external providers;
— outputs generated by AI systems (whether powered by Arkchat or third-party models);
— data imported or exported through third-party integrations.

Users must verify the accuracy and legality of all externally sourced or AI-generated content.

18.9 Third-Party Payment Processing
Arkchat uses external payment processors for handling:
— Subscriptions,
— credit or debit card payments,
— Billing,
— taxes and invoicing where applicable.

Arkchat does not store full payment card details. Arkchat is not liable for payment processor failures or errors.

18.10 App/Play Store Terms Apply
If you download Arkchat from an App/Play store, your use may be subject to additional app/play store terms and restrictions.
You must comply with both:
— this Contract, and
— any applicable app-store rules.

18.11 Survival
This Section survives cancellation, suspension or termination of:
— your Subscription,
— your Workspace(s),
— or your Personal Account.

19.1 “As Is” and “As Available” Basis
Arkchat and all Services, including messaging, Groups, tasks, approvals, Marketplace, Explore, AI features, and third-party integrations, are provided on an “AS IS” and “AS AVAILABLE” basis.
To the fullest extent permitted by law, Arkchat disclaims all warranties, whether express, implied or statutory, including:
— Merchantability,
— fitness for a particular purpose,
— accuracy or reliability of results,
— Non-infringement,
— uninterrupted or error-free operation.

You use Arkchat at your own risk.

19.2 No Guarantee of Accuracy or Reliability
Arkchat does not guarantee:
— the accuracy, completeness or reliability of any information provided through the platform;
— correctness of messages, tasks, approvals or content posted by users;
— accuracy of Marketplace listings, Explore posts or external content;
— outputs generated by AI features;
correctness of metadata, file previews or automated system behaviour.

Users are responsible for independently verifying information before relying on it.

19.3 No Guarantee of Availability or Performance
Arkchat does not guarantee:
— uninterrupted access;
— real-time message delivery;
— absence of delays, outages or performance issues;
— continuous availability of any feature or integration;
— long-term persistence of any content, Group, Workspace or message;
— error-free operation across devices or networks.

Arkchat may experience downtime, maintenance, disruptions, or technical issues. You acknowledge that business-critical communication should not rely solely on Arkchat.

19.4 No Responsibility for User Content
Arkchat is not responsible for:
— the content users upload, send or share;
— the accuracy or legality of Marketplace or Explore listings;
— offensive, harmful or misleading content posted by others;
— content sent by internal members, external collaborators or third parties;
— your reliance on conversations or decisions made within Groups.

Users are wholly responsible for their own content and interactions.

19.5 No Responsibility for External Collaborators’ Actions
Arkchat provides tools for collaboration but does not guarantee:
— the behaviour, honesty, qualifications or reliability of collaborators;
— fulfilment of Marketplace transactions;
— accuracy of proposals, files, approvals or messages exchanged;
— professional competence of individuals or businesses listed on Arkchat;
— that collaborators will act lawfully, ethically or professionally.

All dealings between users are at their own risk.

19.6 No Responsibility for Third-Party Integrations
Arkchat is not responsible for:
— the availability or behaviour of third-party services;
— data loss or corruption caused by external tools;
— inaccuracies in external content or previews;
— failures in payment processors, authentication providers or cloud systems.

Arkchat may modify or remove integrations at any time without liability.

19.7 No Financial, Legal or Professional Advice
Arkchat does not provide:
— financial advice,
— legal advice,
— architectural or engineering advice,
— project management consulting,
— procurement or contractor recommendation services.

Users must perform their own due diligence. AI outputs should not be relied upon as professional advice.

19.8 No Guarantee of Business Outcomes
Arkchat does not guarantee that:
— projects will run smoothly,
— communication will be free of errors,
— tasks or approvals will be completed correctly,
— collaborators will respond or perform,
— leads generated through Marketplace will convert,
— your business will improve or grow,
— disputes will be avoided or resolved.

All business decisions made using Arkchat are the sole responsibility of the user.

19.9 No Guarantee of Security
Arkchat implements reasonable security measures but does not guarantee:
— absolute protection against hacking, breaches or malware;
— uninterrupted encryption or confidentiality;
— prevention of unauthorised access due to user negligence;
— prevention of data loss or corruption.

Users must secure their own devices, networks and credentials.

19.10 No Responsibility for Deletion or Retention Behaviour
Arkchat is not responsible for:
— data retained by external collaborators after you delete a Workspace or account;
— inability to delete User Content from other users’ environments;
— deletion of data due to Workspace or account removal;
— changes in message visibility due to system updates, policy changes or technical limitations.

Arkchat follows the data-handling rules specified in this Contract.

19.11 Disclaimer of Warranties Related to AI Features
AI responses, suggestions or content generated through Arkchat may:
— be inaccurate, incomplete or outdated;
— contain errors, biases or inappropriate interpretations;
— fail to detect misinformation or unsafe content;
— be based on probabilistic models, not factual guarantees.

Users must verify all AI output and use it at their own risk. Arkchat is not responsible for decisions made based on AI-generated content.

19.12 Jurisdiction-Specific Rights
Some jurisdictions do not allow certain warranty disclaimers.  Where such limitations apply:
— only the disclaimers permitted by local law will apply,
— the remaining disclaimers continue to remain fully valid.

19.13 Survival
This Section survives:
— termination of your Account,
— cancellation of your Subscription,
— deletion of Workspaces,
— or termination of this Contract.

20.1 Maximum Liability Cap
To the fullest extent permitted by law, Arkchat’s total aggregate liability for any claim arising out of or relating to:
— your use of the Services;
— this Contract;
— your Account, Workspace(s), Groups or User Content;
— Marketplace or Explore features;
— AI features;
— third-party integrations;
— data loss, corruption, or deletion;
— outages, service downtime or performance issues;
— actions of collaborators or other users;

shall not exceed the total Subscription fees you paid to Arkchat in the twelve (12) months preceding the event giving rise to the claim, or USD 100, whichever is lower.
If you are using Arkchat during a free trial or free period, Arkchat’s liability is limited to USD 10.

20.2 No Liability for Indirect or Consequential Damages
To the maximum extent permitted by law, Arkchat shall not be liable for:
— indirect, incidental, punitive or special damages;
— consequential or exemplary damages;
— loss of profits, revenue or business opportunities;
— loss of anticipated savings;
— business interruption;
— loss of contracts or goodwill;
— reputational harm;
— loss of data or corruption of data;
— cost of substitute services;
— failure of leads, deals or collaborations;
— failure of Marketplace transactions;
miscommunications or misunderstandings between users.
These exclusions apply even if Arkchat was advised of the possibility of such damages.

20.3 No Liability for User Actions or User Content
Arkchat is not responsible for:
— content uploaded, sent or shared by users;
— decisions made by collaborators, clients, vendors or contractors;
— Marketplace listings, representations or omissions;
— Explore posts or user-generated content;
— professional advice given by users;
— disputes between users or participants in a Group 
— actions or inactions of internal or external collaborators.

All user interactions are strictly between users.

20.4 No Liability for Service Limitations, Delays or Outages
Arkchat is not liable for:
— downtime, delays or failures in message delivery;
— temporary or permanent loss of access to any feature;
— interruptions caused by maintenance, upgrades, security incidents or technical problems;
— behaviour of essential third-party providers required for operation;
— removal or modification of features, integrations or tools.

You understand that Arkchat may be unavailable due to planned or unplanned outages.

20.5 No Liability for Third-Party Services
Arkchat is not responsible for:
— the availability or performance of third-party integrations;
— pricing, subscription or usage costs imposed by third-party tools;
— data loss, errors or inaccuracies caused by external systems;
— delays or failures caused by cloud providers, communication networks, hosting services, or payment processors.
Use of third-party tools is entirely at your own risk.

20.6 No Liability for AI Outputs or Automated Behaviour
Arkchat is not liable for:
— inaccuracies or errors in AI-generated content;
— decisions you make based on AI suggestions or outputs;
— any harm, loss or damage resulting from reliance on AI responses;
— automated workflows, task suggestions or interpretations.

AI features are probabilistic and must be independently verified by the user.

20.7 No Liability for Loss of Access or Deleted Data
Arkchat shall not be liable for:
— deletion of data due to Workspace or Personal Account termination;
— retention of data in external collaborators’ environments;
— inability to permanently delete messages or files stored in other users’ Group instances;
— corruption, alteration or unavailability of User Content;
— accidental deletion caused by users or collaborators.

Users must maintain independent backups of critical information.

20.8 No Liability for Security Incidents Outside Arkchat’s Control
Arkchat is not responsible for:
— unauthorised access resulting from user negligence;
— compromised devices or networks;
— phishing, credential theft or password misuse;
— malware on user devices;
— actions of third-party attackers that bypass reasonable safeguards.

Arkchat implements reasonable security measures but does not guarantee absolute protection.

20.9 Allocation of Risk
You acknowledge that:
— Arkchat is priced and offered based on these risk limitations;
— the limitations in this Section are essential to the Contract;
— without these limitations, Arkchat could not offer the Services at current pricing.

20.10 Jurisdiction-Specific Limitations
If any jurisdiction restricts exclusion or limitation of liability:
— Arkchat’s liability will be limited to the maximum extent permitted by law in that jurisdiction.

In no case shall Arkchat’s liability exceed the limits stated in Section 20.1.

20.11 Survival
This Section survives:
— termination of your Account or Subscription,
— deletion of Workspaces,
— termination of this Contract for any reason.

21.1 Your Agreement to Indemnify Arkchat
You agree to indemnify, defend and hold harmless Arkchat, its parent entities, affiliates, directors, officers, employees, contractors, agents and service providers (“Arkchat Parties”) from and against any and all claims, liabilities, damages, losses, demands, complaints, actions, fines, penalties, costs and expenses (including reasonable legal fees) arising out of or relating to:

(a) Your use of Arkchat
Including messaging, Groups, tasks, approvals, Explore, Marketplace, AI features, or any interaction on the platform.

(b) Your User Content
Including:
— messages, files, images, posts, artwork, listings or descriptions;
— any content you upload, send, post, share or publish;
— any content shared with internal or external collaborators.

(c) Misuse of the Services
Including:
— unauthorised access;
— circumvention of security or subscription rules;
— abuse of sponsorship;
— manipulation or misuse of private messaging;
— fraudulent use of Marketplace or Explore.

(d) Violations of this Contract
Including breaches of:
— Terms of Service,
— Privacy Policy,
— user conduct rules,
— subscription or payment terms,
— visibility or content guidelines.

(e) Violations of law
Including:
— copyright or intellectual property violations;
— unlawful sharing or distribution of content;
— harassment, defamation, discrimination or harmful conduct;
— unlawful transactions or communications.

(f) Disputes with collaborators or third parties
Including:
— disagreements with internal team members;
— disputes with external collaborators;
— disagreements arising from Marketplace or Explore;
— claims based on inaccurate or misleading listings or posts.

Arkchat is never a party to such disputes.

(g) Third-party integrations
Including:
— violations of external service terms;
— misuse of integrations (storage, accounting, project tools, etc.);
— unauthorised data sharing or access.

(h) Reliance on AI outputs
Including:
— decisions made based on AI suggestions;
— incorrect, incomplete or harmful AI interpretations.

(i) Actions by people you add to your Account or Workspace
You are responsible for:
— internal members,
— external collaborators you invite,
— external collaborators whose subscription you sponsor.

Any violation by them is deemed a violation by you.

21.2 Duty to Cooperate
If a claim arises:
— you must cooperate fully with Arkchat in defence of the claim;
— you must provide documents, evidence and information on request;
— you may not settle or compromise any claim involving Arkchat without Arkchat’s written consent.

21.3 Arkchat’s Right to Assume Defence
Arkchat may, at its discretion:
— assume exclusive control of the defence or settlement of any indemnifiable claim;
— choose its own legal counsel;
— require you to reimburse all defence-related costs, to the extent legally permitted.

21.4 Survival
Your indemnification obligations survive:
— termination of your Subscription,
— deletion of Workspaces,
— deletion of your Personal Account,
— termination of this Contract.

22.1 Governing Law
This Contract, and any dispute or claim arising out of or relating to it, shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles.

22.2 Mandatory Dispute Resolution Process
Before initiating any formal dispute resolution process, you agree to:
— Contact Arkchat Support at legal@arkchat.com with a detailed written notice of the dispute;
— Engage in good-faith negotiations with Arkchat for at least 30 days to attempt an informal resolution.
No legal proceedings may be initiated until this 30-day negotiation period has concluded, unless Arkchat waives this requirement in writing.

22.3 Arbitration (Primary Dispute Resolution Method)
Except for claims eligible for small-claims courts or claims for urgent injunctive relief, any dispute, controversy or claim arising out of or relating to this Contract shall be finally resolved by binding arbitration administered as follows:
— Seat of arbitration: London, England
— Governing rules: LCIA (London Court of International Arbitration) Rules
— Language: English
— Number of arbitrators: One (1) arbitrator
— Appointment: By the LCIA

The arbitrator’s decision shall be binding and enforceable in any court of competent jurisdiction.

22.4 Arbitration Costs and Fees
Except where prohibited by applicable law, the Subscriber agrees that all arbitration filing fees, administrative fees, arbitrator fees and related costs arising from any arbitration under this Contract shall be borne by the Subscriber.
Notwithstanding the foregoing:

(a) the arbitrator shall have the authority to reallocate arbitration costs and fees where required by applicable law or where the arbitrator determines that such reallocation is necessary in the interests of fairness; and

(b) where Arkchat prevails in whole or in substantial part, the Subscriber shall reimburse Arkchat for all reasonable legal fees, arbitration costs and expenses incurred in connection with the dispute.

The Subscriber acknowledges that this allocation of arbitration costs is a material term of this Contract and has been reflected in the pricing and availability of the Services.

22.5 Exclusive Jurisdiction for Non-Arbitrable Matters
For disputes that:
— fall outside arbitration, or
— are brought by Arkchat as permitted under this Contract,

the courts of England and Wales shall have exclusive jurisdiction. You irrevocably agree to submit to the jurisdiction and venue of these courts.

22.6 Injunctive Relief
Arkchat may seek:
— temporary restraining orders,
— injunctions, or
— emergency relief

in any court of competent jurisdiction worldwide to:
— protect its intellectual property,
— prevent misuse or abuse of the Services,
— stop unauthorised access or data scraping,
— enforce confidentiality or platform security rules.

This does not waive Arkchat’s right to arbitration for monetary or contractual disputes.

22.7 No Class Actions or Collective Proceedings
To the fullest extent permitted by law, you agree that:
— disputes must be brought on an individual basis only;
— class actions, collective actions, representative suits or group litigation are not permitted;
— claims may not be consolidated or joined with those of any other user.

If this clause is found unenforceable in a particular jurisdiction, the entire arbitration agreement may be void as to that user — but all other sections of this Contract shall remain valid.

22.8 Time Limit to Bring Claims
To the fullest extent permitted by law:
— Any claim arising out of or relating to this Contract or your use of Arkchat must be brought within one (1) year from the date the claim arose.
— Claims brought after this period are permanently barred.

22.9 User Responsibility for Legal Costs
If Arkchat prevails in any dispute arising from:
— your breach of this Contract,
— your violation of law,
— your misuse of the Services,
— your failure to pay fees,

you agree to reimburse Arkchat for:
— reasonable legal fees,
— arbitration costs,
— court costs,
— collection or enforcement costs.

22.10 Survival
This Section survives:
— termination of your Account,
— cancellation of your Subscription,
— deletion of Workspaces,
— or termination of this Contract.

23.1 Changes to this Contract
Arkchat may update, modify or replace this Contract at any time.
When we make material changes:
— we will provide notice within Arkchat or via email;
— the updated terms will take effect from the date specified in the notice.

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree to the revised Contract, you must stop using Arkchat and delete your Account and Workspaces.

23.2 Assignment
You may not assign, transfer or delegate:
— your rights,
— obligations, or
— access

under this Contract without Arkchat’s prior written consent.
Arkchat may assign or transfer this Contract:
— to affiliates,
— to subsidiaries,
— as part of a merger, acquisition or restructuring,
— or to any successor entity.
Any permitted transfer will continue the validity of this Contract.

23.3 No Waiver
Failure by Arkchat to enforce any provision of this Contract shall not constitute a waiver of that provision or of any other right. A waiver is valid only if provided in writing by Arkchat.

23.4 Severability
If any provision of this Contract is found invalid, illegal or unenforceable by a court or arbitrator:
— the remaining provisions shall continue in full force and effect;
— the invalid provision shall be replaced with a valid one that best reflects the original intent.

23.5 Entire Agreement
This Contract, together with:
— the Privacy Policy,
— the Refer & Earn Programme Terms,
— any subscription or billing terms,
— any specific feature-related terms (e.g., AI usage policies),

constitutes the entire agreement between you and Arkchat. All prior agreements, understandings or representations are superseded.

23.6 Relationship of the Parties
Nothing in this Contract creates:
— a partnership,
— joint venture,
— employment relationship,
— fiduciary duty,
— or agency relationship

between you and Arkchat. You act independently and not on behalf of Arkchat.

23.7 Notices and Communications
Arkchat may send notices to you through:
— in-app notifications,
— Email,
— push notifications,
— messages to your registered contact details.

You are responsible for keeping your contact information up to date. Notices are deemed delivered:
— when sent via email,
— when posted or displayed within Arkchat,
— or when otherwise communicated through the platform.

23.8 Force Majeure
Arkchat is not liable for delays or failures caused by events outside its reasonable control, including:
— natural disasters,
— war or terrorism,
— civil unrest,
— strikes or labour disputes,
— internet or telecommunications failures,
— infrastructure failures,
— pandemics, epidemics or government restrictions,
— third-party service interruptions.

Performance is suspended during such events.

23.9 Export Controls and Compliance
You agree to comply with all applicable:
— export control laws,
— trade regulations, and
— sanctions regimes.

You must not use Arkchat in prohibited jurisdictions or for prohibited purposes under applicable laws. Arkchat may restrict or terminate access if required for compliance.

23.10 Interpretation
In interpreting this Contract:
— section headings are for convenience only and do not affect interpretation;
— “including” means “including without limitation”;
— references to singular include plural and vice versa;
— references to “you” mean the individual Subscriber entering into this Contract.

23.11 Survival
Sections that, by their nature, should survive termination will survive, including:
— payment obligations,
— Disclaimers,
— limitations of liability,
— Indemnification,
— governing law and dispute resolution,
— intellectual property provisions.

23.12 Contact
For legal notices or questions about these Terms, contact:
legal@arkchat.com

24.1 Right to Discontinue Services
Arkchat is a technology startup and may, at any time and for any reason:
— suspend, scale down or discontinue the Services;
— shut down part or all of the platform;
— cease operations temporarily or permanently;
— restructure, merge, sell or wind up the business.

Arkchat has no obligation to continue providing the Services indefinitely.

24.2 No Liability for Shutdown or Discontinuation
To the fullest extent permitted by law, Arkchat shall not be liable for any loss, damage or claim arising from:
— shutdown or discontinuation of the Services;
— inability to access Accounts, Workspaces, Groups or data;
— loss of messages, files, tasks or approvals;
— business disruption, lost profits or missed opportunities;
— termination of Subscriptions due to business closure.

You acknowledge that use of Arkchat is at your own commercial risk.

24.3 Data Handling on Shutdown
In the event of shutdown:
— Arkchat may provide reasonable notice where practicable;
— Arkchat may, but is not obligated to, provide a limited window to access data;
— Arkchat may delete all data after shutdown;
— Arkchat is not required to provide exports, backups or migration support.

No refunds, credits or compensation shall be payable unless required by law.

24.4 Survival of Legal Protections
All disclaimers, limitations of liability, indemnities and governing law provisions survive any shutdown, dissolution or winding-up of Arkchat.

25.1 Compliance with Law and Authorities
Arkchat may disclose User Content, account information or metadata if required to comply with:
— applicable laws or regulations;
— court orders, subpoenas or warrants;
— tax authorities or financial regulators;
— law enforcement agencies;
— national security or intelligence authorities.

25.2 Disclosure Without User Consent or Notice
Where permitted or required by law, Arkchat may disclose such information:
— without seeking consent from the Subscriber;
— without prior notice to the user;
— without liability to the user.

This includes situations involving suspected:
— tax evasion or financial misconduct;
— fraud or money laundering;
— criminal activity;
— regulatory non-compliance
— threats to public safety or national security.

25.3 No Responsibility for Government Actions
Arkchat is not responsible for:
— how authorities use disclosed data;
— actions taken by governments or regulators;
— penalties, investigations or enforcement actions against users;
— suspension of Accounts required by law.

Users remain solely responsible for compliance with applicable laws.

25.4 Cross-Border Cooperation
Arkchat may cooperate with authorities across jurisdictions, including sharing data internationally, where legally permitted or required.

25.5 No Obligation to Challenge Requests
Arkchat is not obligated to challenge, resist or appeal any legal request for data, unless required by law.

26.1 Absolute Prohibition
Arkchat must not be used for:
— terrorist activities;
— extremist propaganda or recruitment;
— planning, coordinating or financing terrorism;
— communication for violent extremist organisations;
— activities prohibited under anti-terrorism, national security or sanctions laws.

This prohibition applies globally, regardless of jurisdiction.

26.2 Zero-Tolerance Enforcement
If Arkchat suspects or becomes aware of such use, Arkchat may immediately and without notice:
— suspend or terminate Accounts and Workspaces;
— preserve and disclose data to authorities;
— block access permanently;
— report users to law enforcement or security agencies.

26.3 No Liability for Enforcement Actions
Arkchat shall not be liable for:
— suspension or termination arising from suspected terrorist or extremist use;
— disclosure of data to authorities;
— false positives or precautionary enforcement actions taken in good faith.

26.4 Cooperation with Authorities
Arkchat may proactively cooperate with:
— counter-terrorism agencies;
— intelligence services;
— financial crime units;
— cybercrime authorities.

Such cooperation does not require user consent and carries no liability for Arkchat.

In addition to any communications permitted under these Terms or the Privacy Policy, by creating an Arkchat account and using the Services, you consent to receive onboarding, nurturing, educational, promotional, informational, and marketing communications from Arkchat through email, in-app messages, and push notifications.

Such communications may include, without limitation:
— guidance on using Arkchat features such as chats, tasks, approvals, workspaces, marketplace, or other tools;
— tips, best practices, and feature education to improve productivity;
— reminders to complete onboarding or activate features;
— trial period notifications and expiry reminders;
— communications encouraging subscription purchase, upgrade, or renewal;
— offers, incentives, or discounts, including time-bound or permanent pricing benefits;
— updates about programmes, promotions, or campaigns.

You may opt out of non-essential marketing or promotional communications at any time by using the unsubscribe link provided in such communications or by adjusting your notification preferences within Arkchat.

Essential service communications required for the operation, security, and administration of Arkchat cannot be unsubscribed from. These include, but are not limited to, account verification and sign-in messages (including OTPs), security alerts, payment and billing communications, legal or policy updates, and service-critical notifications.

You acknowledge and agree that communications sent by Arkchat in accordance with these Terms of Service and the Privacy Policy do not constitute unsolicited or spam communications.

Arkchat may use third-party communication service providers to deliver such communications in compliance with applicable laws.

1. “Account” or “Personal Account”
The individual Arkchat account created by a Subscriber upon signup.
A Personal Account:
— exists independently of any Workspace;
— is required to own or join a Workspace;
— may have multiple Workspaces linked to it;
— must be deleted only after all Workspaces owned by the user are deleted.

2. “Subscriber”
The natural person who creates a Personal Account and enters into this Contract with Arkchat.
The Subscriber is always:
— legally responsible for the Account and all associated Workspaces;
— the person billed for Subscriptions;
— the party to whom all rights and obligations apply.

A Workspace is never the contracting party.

3. “Workspace”
A collaboration environment created by a Subscriber for team communication and project work.
A Workspace:
— may represent a company, department, team, project, brand name or individual identity;
— is owned by the Subscriber who created it;
— can include Internal Members and External Collaborators;
— must be deleted before the Subscriber may delete their Personal Account.

A Subscriber may operate multiple Workspaces.

4. “Internal Member”
A user added to a Subscriber’s Workspace or Personal Account for collaboration.
An Internal Member:
— belongs to the Subscriber’s environment;
— may interact in Groups where added;
— requires a Subscription only if added to at least one Group (except Owners/Admins, who always require one);
— loses access entirely if removed or if the Workspace is deleted.

Internal Members do not retain any Group independently.

5. “External Collaborator”
A user invited from another Workspace or Personal Account to collaborate in Groups.
An External Collaborator:
— retains a separate Workspace or Personal Account;
— does not join the Subscriber’s Workspace;
— gets a read-only retained copy of any Group they participated in;
— may require a Subscription depending on usage and sponsorship;
— cannot access other parts of the Subscriber’s Workspace.

6. “Group” or “Chat Group”
A communication and collaboration space created within a Workspace or Personal Account.
A Group:
— is owned by the Workspace or Personal Account where it is created;
— may include both Internal Members and External Collaborators;
— is managed by the Subscriber or Workspace Admins;
— cannot currently be transferred to another owner;
— persists in read-only mode for External Collaborators if they were part of the Group before deletion.

7. “Buyer–Seller Group”
A special Group created when a buyer clicks Collaborate on a Marketplace listing.
In such a Group:
— buyers and sellers communicate;
— the seller is added to the buyer’s Contacts;
— seller participation in the Group may require a Subscription after their trial ends unless sponsored.

8. “User Content”
Any content uploaded, posted, sent or shared by a user, including:
— messages, chats and private messages;
— tasks, approvals and workflow data;
— files, images, documents and media;
— Explore posts and Marketplace listings;
— comments, descriptions or written content.
Users retain ownership of User Content.

9. “Services” or “Arkchat Services”
The platform, applications, features, tools, software, integrations and systems provided by Arkchat, including:
— messaging and collaboration;
— Groups, tasks, approvals and workflow tools;
— Marketplace and professional discovery;
— Explore and social posting features;
— multi-workspace capability;
— cross-account collaboration;
— AI features (where available);
— mobile and web access;
— service updates and improvements.

10. “Subscription”
A paid plan that grants a user access to specific features of Arkchat.
A Subscription:
— is required for Group participation (after trial);
— applies per user;
— may be sponsored by a Workspace Owner;
— auto-renews unless cancelled;
is purchased by the Subscriber, not the Workspace.

11. “Sponsorship”
The act of a Workspace Owner paying for the Subscription of an External Collaborator.
Sponsorship:
— allows the external collaborator to participate in Groups created by the sponsor;
— does not allow the collaborator to create their own Groups;
— may be cancelled at any time;
— does not transfer Workspace ownership or rights.

12. “Marketplace”
The feature within Arkchat that allows users to:
— list products or services;
— discover professionals or vendors;
— create buyer–seller collaboration Groups upon clicking “Collaborate”

Arkchat charges no commission for Marketplace transactions.

13. “Explore”
The social posting feature that allows users to share:
— Content,
— Updates,
— Media,
— Announcements,
— Knowledge,
— or public posts.

Explore posts are public within Arkchat unless otherwise stated.

14. “AI Features” or “AI Bot”
Generative or automated features offered by Arkchat that:
— process user prompts;
— generate responses, summaries or suggestions;
— may require additional subscriptions or credits;
— may be powered by third-party AI providers.

AI outputs must be independently verified by users.

15. “Third-Party Services”
Any external systems Arkchat integrates with or relies upon, including:
— hosting infrastructure,
— messaging infrastructure,
— authentication systems,
— file storage tools,
— accounting or project tools,
— voice/video communication,
— AI providers,
— payment processors.

Some are essential and cannot be disabled; others are optional integrations.

16. “Essential Third-Party Services”
Third-party systems required for Arkchat to operate, such as:
— messaging infrastructure,
— Hosting,
— Authentication,
— real-time communication,
— security services.

Users cannot disable these.

17. “Optional Third-Party Integrations”
Integrations activated voluntarily by the user, which may require:
— separate subscriptions,
— third-party accounts,
— acceptance of external terms.

Arkchat is not responsible for optional integrations.

18. “Trial Period”
The period (generally 30 days) during which new users may access Arkchat features for free before purchasing a Subscription.
Certain discounts may apply if a Subscription is purchased within a promotional window of the trial.

19. “Read-Only Access”
The restricted access mode where:
— a user retains a view of past messages and files in a Group;
— but cannot send messages or participate;
— typically applied to External Collaborators or sellers after losing subscription eligibility or after Workspace deletion.

20. “Contract” or “Terms”
This Terms of Service document, including:
— all sections and subsections
— the Privacy Policy,
— the Refer & Earn Programme Terms,
— any feature-specific terms or addenda.